Shipping Terms

We understand how important premium shipping is to each of our customers, so we always commit ourselves to optimizing the logistic system making everyone enjoy the shopping journey at Ohuhu.  

 

Before you make a purchase, you had better read the shipping terms below carefully. It would be helpful if you want to know how long it will take for the package to arrive or control your best delivery time without delay.  

 

FAQS

1. Do you have international shipping?

The delivery scope on Ohuhu Official website covers 100+ countries. Please check the content below. （For the same order, please select the same delivery place in the delivery place option on the details page. Please place the order twice for different delivery places and fill in different delivery addresses.）
Free shipping to US&EU&UK on orders over $69! （EU & US warehouse shipping only, Products shipped from China warehouse do not participate in the free shipping activity. No Include Customs Fee For UK.)

(1) Countries where EU warehouse ships:
（If out of stock, it may ship from the Asian warehouse）

Eastern Europe: Russia, Belarus, Ukraine, Moldova, Estonia, Latvia, Lithuania, Czech Republic, Slovakia, Hungary, Poland
Western Europe: Ireland, United Kingdom, Belgium, Netherlands, France, Luxembourg, Germany, Monaco
Central Europe: Poland, Czech Republic, Slovakia, Hungary, Germany, Austria, Switzerland, Liechtenstein
Northern Europe: Iceland, Denmark, Finland, Norway, Sweden
Southern Europe: Portugal, Spain, Andorra, Italy, San Marino, Vatican, Slovenia, Croatia, Serbia, Macedonia, Montenegro, Bosnia, Albania, Bulgaria, Romania, Greece, Malta, Cyprus.


(2) Countries where the US warehouse ships:
（If out of stock, it may ship from the Asian warehouse）

USA.

(3) Countries where the Asian warehouse ships:

West Asia: Bahrain, Iraq, Israel, Kuwait, Jordan, Lebanon, Qatar,Afghanistan, Iran, Syria, Palestine, Saudi Arabia, Bahrain, Qatar, United Arab Emirates (UAE), Oman, Yemen, Georgia, Armenia, Azerbaijan, Turkey, Cyprus
East Asia: Hong Kong SAR, India, Indonesia, Japan, Malaysia, Pakistan, Philippines, Singapore, Korea, Taiwan, Thailand, Vietnam, Egypt
Africa: Zimbabwe, Algeria, Argentina, Ghana, Morocco, Nigeria, Uruguay, Paraguay，Egypt, Libya, Tunisia, Sudan
Europe: Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Latvia, Belarus
North America: United States, Canada
South America: Mexico, Brazil, Chile, Colombia, Peru
Australia: Australia, New Zealand

 

2. When will my order be shipped?

We will process your order as soon as we receive it, which takes less than 24 hours (the weekend will be delayed to working day). Before the shipment, you can email us (support@ohuhu.com) if you need to cancel the order or change the delivery address.  

 

3. How will my order be shipped?

If the shipping address is in the US, the order will be shipped from the US warehouse and it is expected to be delivered within 3-7 business days (shipping time based on the distance). If the shipping address is in Europe, the order will be shipped from the EU warehouse and it is expected to be delivered within 5-15 business days (shipping time based on the distance) . The shipping address is neither Europe nor the United States, the order will be shipped from the ASIAN warehouse and it is expected to be delivered within 7-35 business days (shipping time based on the distance)

 

4. How to track my order?

You can track your order on our website in 1-4 working days after your purchase.

  Steps:

Sign in to your account→My Profile→My Orders→Find the specific order you want to track→Click the “Track” button next to the tracking number  

 

Note:

 

*Please kindly note that if your shipping destination is located in Europe, your order will be sent from the warehouse in Germany. If your country is not a member of the European Union, customs clearance fees and import duty tax may be charged. The buyer is responsible for paying the additional costs.  

 

*The actual shipping times may vary due to variable customs clearance times, inclement weather, public holidays, or other force majeure factors. If you have not received your package based on the above estimates, please kindly contact Support Center at support@ohuhu.com.

 

*Sometimes it may take 2 days for the courier to update the tracking number and shipping info on the system. If the information has not appeared on the courier’s website, please try again after 24 hours.

 

*Delivery may delay due to Covid-19.